[Updated 7.09: Since this incident happened, the restaurant has changed hands, and management has changed. This post is still here because of all the comments]
For those that have been following a service issue I had with one restaurant in town, it has now been resolved, for the most part, to my satisfaction. The restaurant owner has apologized for the action of his staff to the people involved, and I have decided there is no point in keeping the entry; it is now unavailable.
This is not about a witch hunt. It’s not about putting anyone out of business. It is about getting someone’s attention when other methods have failed. No one wanted a free dinner, they just wanted some respect, and an apology.
I appreciate everyone that has weighed in. The last comment is below. Thank you Mr. Chureau.
February 24th, 2006 18:42
I am one of the owner and chef of fenouil.
As we all know now, the way my manager dealt with the situation was to say the least, innapropriate.
I heard of the post on this web site by a friend today and was shocked by the way your friends, were treated that evening.
I regret that I was not personally involved in the matter sooner.
I look foward to speaking to offended parties so i can rectify the situation.
I do believe that my staff is curtious,gracious and attentive and that incident does not reflect the way we treat our customers.