• Home
    • About
      • Home
      • About the Site
      • The Authors
      • Terms of Service and Privacy Policy
      • Email me
    • Reviews
      • List of All Reviews
      • Best of Portland by year
        • Reader Survey: Best of Portland Food 2017
        • Best of Portland 2015
      • Steakhouse Roundup
        • Steakhouse Reviews Introduction
        • El Gaucho Steakhouse
        • Morton’s Steakhouse
        • Ringside Steakhouse
        • Ruth’s Chris
        • Steakhouse – Results
      • Product/Business Reviews
        • Retailer Reviews
        • Product Reviews
    • Topics
      • Food Writing
        • Alcohol Related
          • Beer
          • Wine
          • Spirits
        • April Fools Stories For Portland
        • Contests and Competition
        • Food Memories
        • Travel Writing
      • Authors / Book Reviews
      • Cheese information
      • Interviews: Honest dialog with people in the Portland food industry
      • Portland Food and Restaurant News and Discussion
      • Recipes
    • Guides
      • Guide to Portland coffee
        • Portland Coffee Guide
        • A Map of our favorite Portland coffeehouses
        • Reader Survey: Best Coffeehouses in Portland 2017
      • Guide to Local Wine Shops
      • Guide to Portland Bakeries
      • Guide to Portland Distilleries
      • Guide to Portland’s Beer Shops
    Portland Food and Drink

    Portland Food and Drink

    Restaurant News and Information For Portland Oregon Area Restaurants and Bars

    • Facebook
    • Instagram
    • Send me email!

    Restaurants.com Discount Certificate Refused: Fraud?

    By PDX Food Dude Last Update March 16, 2014 4 Comments

    Updated below:

    A reader writes about a recent experience with Restaurant.com. If you aren’t familiar with the site, the discounts are hard to believe.

    Nicholas Restaurant on NE Broadway recently refused to honor a certificate sold specifically for that location on Restaurant.com. The waiter, and an easy-to-miss sign out front (when the door is left standing open) accuse Restaurant.com of fraud. “We never signed up with them,” the waiter told our table.

    That’s two $25 certificates down the drain. Fortunately, they cost me only $1 a piece. (Restaurant.com frequently offers absurdly generous discounts.)

    So I asked Restaurant.com for a refund. 7 days later they finally answered: “No.”

    Restaurant.com never gives refunds. It only gives credits to be spent on their website in the future. Their email comes very close to accusing Nicholas of lying. They write, “All restaurants on Restaurant.com do have to sign a contract with Restaurant.com. If a restaurant does not sign a contract with Restaurant.com then they can not be featured on our website.”

    I could flippantly say it’ll be as risky as throwing craps to buy another certificate but actually I’ve used Restaurant.com certificates many times and this was a first. A favorite restaurant used to be part of this program and then dropped out. Another continues using it to this day.

    So did Restaurant.com sell certificates without permission? Or did Nicholas sign up, sell more than they expected and then get cold feet when they realized how much money they were going to lose?

    Sign on the door of Nicholas

    Interestingly, after this story was posted, Restaurant.com sent out this further email.

    Our records indicate you have unused certificate number XXX

    for Nicholas Restaurant which is no longer participating in our program. We apologize for any inconvenience this may cause.

    While rare, restaurants do stop participating in our program. Rest assured that Restaurant.com highly values your trust and support and strives to ensure the complete satisfaction of all our customers.

    Even though the above mentioned restaurant is no longer in our program, your certificate(s) value remains and can be used at another restaurant location of your choice. Please check out our website for other participating restaurants in your area.

    Related

    Category: Portland Food and Restaurant News and Discussion.

    Previous Post: « Paley’s Place and Olympic Provisions Make Sauveur Top 100
    Next Post: Walgreens Selling Sushi? »

    Reader Interactions

    Comments

    1. Carmel says

      January 19, 2012 at 8:49 am

      I saw recently on Basta’s website that they are not taking Restaurant.com certificates due to fraudulent practices. I called Nostrana, for which I still have a certificate, and they said they would honor it. Guess it’s going to be one of those call ahead situations from now on.

      Reply
    2. Dave J. says

      January 19, 2012 at 11:36 am

      The Indian place on SE 35th and Belmont has a similar sign up in their window. Knowing little more than the story above, I’d guess that restaurant.com has some sort of automatic renew option for restaurants that sign up, and then some of the places forget this, or lose the email, or don’t open the letter, or whatever, and get automatically renewed without approving it.

      Reply
    3. Cochino says

      January 21, 2012 at 10:24 am

      Restaurant.com is a scam and a huge pain in the ass to restaurants. We had to pull the plug on them after they FLOODED the market with coupons without authorization.

      Reply
    4. pdxyogi says

      January 21, 2012 at 5:04 pm

      Chowhound has had many threads on this problem. I won’t even bother with this scammer.

      Reply

    Leave a Reply Cancel reply

    Your email address will not be published. Required fields are marked *

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    © 2023 · PortlandFoodandDrink.com • See Terms of Service and Privacy Policy