[Updated 7.09: Since this incident happened, the restaurant has changed hands, and management has changed. This post is still here because of all the comments]For those that have been following a service issue I had with one restaurant in town, it has now been resolved, for the most part, to my satisfaction. The restaurant owner has apologized for the action of his staff to … [Read more...] about Follow-Up to Fenouil Customer Service Story
Portland Food and Restaurant News and Discussion
This is an archive of Portland metro area restaurant and food news, political debate, diatribes, discussion threads etc. If we aren't quite sure where a story belongs, you'll find it here.
Customer Service ‘F’ for Fenouil
[Update 7.09 : Since this incident happened, the restaurant has changed hands.]For a restaurant that reportedly spent $5,000,000 on the interior and claims to be customer service oriented, you’d think they might have the graciousness to handle a situation like this another way. Personally, I don’t care to give my business to an establishment that would traffic in … [Read more...] about Customer Service ‘F’ for Fenouil
Saint Cupcake Robbed!
Saint Cupcake was broken into on the evening before Valentines day. Apparently, bakers had been busy late into the night making sure cupcakes would be available for those that wanted them for their sweethearts. Imagine their distress, returning to find thieves had smashed a window and stolen 12 dozen cupcakes, a laptop, and all the recipes, but left the cash, including an … [Read more...] about Saint Cupcake Robbed!
Classic Chatter
This post contains some adult language so steer away if you are sensitive. You will probably get a laugh if you continue.Someone once told me I would be a success, when people started saying things about me behind my back. Keeping that in mind, I always keep an eye on the various food server chat-groups around town. The gossip in general is so vicious and crude, it sounds … [Read more...] about Classic Chatter
Worst Restaurant Service I’ve Ever Had!
Last fall, my friends and I decided to try a restaurant that we haven’t been to in a while. While the place was fairly busy, we were seated immediately:We ordered appetizers: 30 minutes later, they arrived.55 minutes after we finished those, the entrees arrived. About the time the entrees came, the manager dropped by apologizing, saying the chef had "walked out the … [Read more...] about Worst Restaurant Service I’ve Ever Had!