[Updated 7.09: Since this incident happened, the restaurant has changed hands, and management has changed. This post is still here because of all the comments]For those that have been following a service issue I had with one restaurant in town, it has now been resolved, for the most part, to my satisfaction. The restaurant owner has apologized for the action of his staff to … [Read more...] about Follow-Up to Fenouil Customer Service Story
Portland Food and Restaurant News and Discussion
This is an archive of Portland metro area restaurant and food news, political debate, diatribes, discussion threads etc. If we aren't quite sure where a story belongs, you'll find it here.
Customer Service ‘F’ for Fenouil
[Update 7.09 : Since this incident happened, the restaurant has changed hands.]For a restaurant that reportedly spent $5,000,000 on the interior and claims to be customer service oriented, you’d think they might have the graciousness to handle a situation like this another way. Personally, I don’t care to give my business to an establishment that would traffic in … [Read more...] about Customer Service ‘F’ for Fenouil
Worst Restaurant Service I’ve Ever Had!
Last fall, my friends and I decided to try a restaurant that we hadn’t been to in a while. While the place was fairly busy, we were seated immediately:We ordered appetizers: 30 minutes later, they arrived.55 minutes after we finished those, the entrees arrived. About the time the entrees came, the manager dropped by apologizing, saying the chef had "walked out the … [Read more...] about Worst Restaurant Service I’ve Ever Had!
My Week as a Waiter
The NY Times food section has an excellent article today on critic Frank Bruni's experience going from the food critic side to being a server. It is an interesting article, and gives a good perspective on what they have to go through. A highly recommended read. ... I need to redeem myself with the two diners at X-9, who quizzed me about what the restaurant had on tap and … [Read more...] about My Week as a Waiter
The Hebberoy Publicity Machine Rolls On
The January issue of Food&Wine has an article on the Michael and Naomi Hebberoy which you can read here. The book would celebrate America's illegal supper clubs in a series of essays aimed at dismantling dining conventions—for instance, the idea that a restaurant needs to be in a pleasant, walkable neighborhood. Hebberoy likens Kill the Restaurant to Rainer Maria Rilke's … [Read more...] about The Hebberoy Publicity Machine Rolls On